Staff Software Engineer, Integrated Knowledge Management

Airbnb is seeking a Staff Software Engineer to join their Integrated Knowledge Management team within the Community Support Platform. This role is crucial in developing solutions to scale and optimize content retrieval and ranking across Airbnb through building their next-generation Retrieval-Augmented Generation (RAG) platform. The position involves working with cutting-edge AI/ML technologies to improve customer service experiences.

The role requires deep technical expertise in building highly available and scalable services, with a focus on expanding RAG systems to support new knowledge sources and AI-powered contextual support applications. You'll be working at the intersection of backend engineering and machine learning, collaborating with cross-functional teams including ML/AI, product, content, and operations.

As a Staff Engineer, you'll lead technical architecture decisions, mentor other engineers, and drive innovation in Airbnb's engineering processes. The position offers competitive compensation ($204,000 - $255,000), along with equity, bonuses, and benefits. This is a remote position within the US, offering flexibility while maintaining connection through occasional office visits and offsites.

The ideal candidate brings 9+ years of backend development experience, with specific expertise in search and retrieval systems, and RAG implementations. This role presents an opportunity to shape the future of customer service technology at a global scale, directly impacting Airbnb's competitive advantage and brand loyalty.