Production Support Engineer

Alpaca, a leading fintech company with over $170M in funding, is seeking a Production Support Engineer to join their global team of 230+ members. This role is crucial in evolving Alpaca's customer-facing technical support, ensuring scalability and efficiency in service delivery. The position involves hands-on troubleshooting of critical technical issues, improving support processes, and collaborating across teams for root cause analysis. The ideal candidate will have extensive experience with distributed systems, APIs, and various technical tools including Kubernetes, GCP, and SQL. This role offers an opportunity to work with a company that serves hundreds of financial institutions across 40 countries, handling over 6 million brokerage accounts. The position comes with competitive compensation, including stock options, health benefits, and monthly stipends for remote work. As part of a diverse, globally distributed team, you'll contribute to Alpaca's mission of opening financial services to everyone on the planet while working with cutting-edge financial technology infrastructure.