AWS Cloud Support Engineer
Job Description
AWS is seeking Cloud Support Engineers to join their Support Engineering team (formerly Premium Support) to provide technical assistance to customers using AWS cloud services. This role involves helping customers with various use cases, learning continuously through daily inquiries, and providing feedback to service development teams based on customer issues.
Key aspects of the role:
- Assist customers in innovating using technical expertise
- Learn about diverse customer use cases
- Provide 24/7 Japanese language technical support (no night shifts required)
- Work in a team environment with global coverage
- Option for remote or hybrid work arrangements
- Opportunity to become a cloud technology expert
The Support Engineering team is divided into 10 technical areas (profiles) covering over 200 services. Profiles include Analytics, BigData, Database, Deployment, Development and Mobile Services, Linux, Networking, Storage and Content Delivery, Security, and Windows.
Qualifications:
- Graduating with a Bachelor's, Master's, or Doctoral degree
- Available to start work in April or September 2025
- Basic knowledge of computer science (regardless of major)
- Native-level Japanese language skills
Preferred skills:
- Basic knowledge of computer science topics (networks, databases, security, OS)
- Ability to keep up with technical areas such as web applications, DevOps, Big Data, containers, and machine learning
The role offers opportunities for growth, access to AWS services for self-improvement, and a supportive team environment. The position is based in Toronto, Canada, and is part of the Japanese language support team.
Application deadline: October 14, 2024 (Monday) 23:59 JST
Responsibilities For AWS Cloud Support Engineer
- Provide technical support to AWS customers
- Learn about various customer use cases and AWS services
- Provide feedback to service development teams based on customer issues
- Participate in events like AWS re:Invent for cloud and AWS education
- Assist customers in innovating using technical expertise
- Work in a team environment with global coverage
Requirements For AWS Cloud Support Engineer
- Bachelor's, Master's, or Doctoral degree (graduating)
- Available to start work in April or September 2025
- Basic knowledge of computer science
- Native-level Japanese language skills
Benefits For AWS Cloud Support Engineer
- Access to AWS services for self-improvement and verification
- Comprehensive training program
- Flexible work arrangements (remote or hybrid)
- Global team environment
