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Business Intelligence Engineer, Last Mile Analytics

Amazon.com's success is built on a foundation of customer obsession, focusing on delivering millions of packages to customers seamlessly every day.
Data
Senior Software Engineer
5,000+ Employees
3+ years of experience
E-Commerce · Logistics
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Description For Business Intelligence Engineer, Last Mile Analytics

Amazon is seeking an experienced leader to own the vision for quality improvement through global address management programs. As a Business Intelligence Engineer of Amazon last mile quality team, you will be responsible for shaping the strategy and direction of customer-facing products that are core to the customer experience. You will be a key member of the last mile leadership team, continually raising the bar on both quality and performance.

Key responsibilities include:

  • Partnering with product and technology teams to define and build innovative experiences for customers
  • Setting the tempo for defect reduction through continuous improvement
  • Driving accountability across multiple business units to deliver large scale, high visibility projects
  • Managing customer expectations and resolving conflicts
  • Developing processes to maintain and disseminate project information to stakeholders
  • Using quantitative and qualitative data to prioritize and influence decisions
  • Developing the vision and strategy for customer experience on Amazon platforms
  • Supporting the scalable growth of the company by enabling the success of the Operations leadership team
  • Serving as a role model for Amazon Leadership Principles

The ideal candidate will have:

  • Strong analytical and problem-solving skills
  • Excellent communication skills and executive presence
  • Experience in data analysis, visualization, and modeling
  • Proficiency in SQL, statistical analysis packages, and data mining
  • Ability to work effectively in a fast-paced, matrix organization
  • Passion for operational performance and customer experience

This role offers the opportunity to shape the future of Amazon's last mile delivery services and make a significant impact on customer satisfaction.

Last updated 8 months ago

Responsibilities For Business Intelligence Engineer, Last Mile Analytics

  • Shape strategy and direction of customer-facing products
  • Continually raise the bar on quality and performance
  • Partner with product and technology teams
  • Set tempo for defect reduction through continuous improvement
  • Drive accountability across multiple business units
  • Manage customer expectations and resolve conflicts
  • Develop process to maintain and disseminate project information
  • Use quantitative and qualitative data to prioritize and influence
  • Develop vision and strategy for customer experience on Amazon platforms
  • Support scalable growth of the company
  • Serve as a role model for Amazon Leadership Principles

Requirements For Business Intelligence Engineer, Last Mile Analytics

Python
  • 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
  • Experience with data visualization using Tableau, Quicksight, or similar tools
  • Experience with data modeling, warehousing and building ETL pipelines
  • Experience writing complex SQL queries
  • Experience in Statistical Analysis packages such as R, SAS and Matlab
  • Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling

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