Checkout Engineering Support Engineer, GRAISE Checkout Engineering

Amazon is seeking an experienced Senior Software Support Engineer to join their Checkout Engineering team. This role represents a unique opportunity to be a technical leader within the organization, where you'll influence technical strategy and set standards for support engineers. The position combines technical leadership with hands-on problem-solving, requiring expertise in troubleshooting complex production issues and driving systematic improvements.

As a Senior Support Engineer, you'll be responsible for leading support retrospectives, authoring Corrections of Error (COEs), and driving improvements in system performance and availability. The role involves mentoring junior engineers, collaborating with product managers, and participating in technical design reviews for new solutions. You'll work with distributed applications and potentially Point of Sale (POS) and Payment Systems.

The ideal candidate brings 4+ years of software development or technical support experience, with strong scripting abilities and expertise in troubleshooting distributed systems. You'll need excellent communication skills to author technical documentation and lead technical deep dives. The position offers competitive compensation ranging from $81,400 to $182,000 based on location and experience, plus comprehensive benefits including medical coverage and financial benefits.

This role presents an excellent opportunity for experienced engineers looking to combine technical leadership with hands-on problem-solving in a fast-paced, innovative environment. You'll have the chance to shape support capabilities and operational excellence strategy while working with cutting-edge technology at one of the world's leading tech companies.