Cloud Support Engineer (Data in Transit & Storage)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As a Cloud Support Engineer on the AWS Support team, you will be at the forefront of transformational cloud technology, assisting a global list of companies and developers in leveraging AWS services for their mission-critical applications.

Key responsibilities include:

• Learning and using groundbreaking technologies
• Applying advanced troubleshooting techniques to provide unique solutions
• Interacting with leading engineers worldwide
• Partnering with Amazon teams to reproduce and resolve customer issues
• Providing feedback to internal teams on service improvements
• Driving customer communication during critical events
• Leading projects to enhance support processes and customer experience
• Creating technical content for the developer community
• Addressing complex customer problems across multiple AWS services

The role offers opportunities to work with cutting-edge cloud technologies, collaborate with top technologists, and contribute to AWS's growth as a leading technology organization. AWS values diverse experiences and fosters an inclusive team culture through employee-led affinity groups and ongoing learning experiences.

Join AWS to be part of a team passionate about cloud computing and committed to world-class customer support, while enjoying work-life harmony and continuous career growth opportunities.