Cloud Support Engineer I (Development and Mobile Services)

AWS Support Engineering team (formerly Premium Support) is seeking a Cloud Support Engineer specializing in Development and Mobile Services to provide technical assistance to customers utilizing AWS cloud services. This role is part of the team providing 24/7 Japanese technical support.

As a Cloud Support Engineer, your primary mission is to help drive customer innovation through technical expertise. You'll work with various customer use cases daily, creating an environment of continuous learning. You'll also play a crucial role in providing feedback to service development teams about AWS service challenges and improvements identified through customer interactions.

The Development and Mobile Services (DMS) profile focuses on services targeted at application developers, including serverless, mobile, IoT, and messaging services. You'll be working in an environment that promotes work-life harmony, with no night shifts required due to global coverage across different time zones.

Key Aspects of the Role:

• Engage with cutting-edge AWS technologies
• Collaborate with AWS architects and service teams
• Leverage customer support experience to suggest AWS service improvements
• Manage customer communications during critical events
• Create technical content for the developer community
• Work with leading engineers worldwide

The position offers:

• Behind-the-scenes insight into cloud operations
• Free access to AWS services for learning
• Opportunity to apply diverse technical experience
• Growth through interaction with global engineering talent
• Supportive team environment
• Strong work-life balance
• Direct customer appreciation

The role requires both technical and communication skills, with a focus on troubleshooting application development and related technical areas. You'll need curiosity and eagerness to learn as AWS services constantly evolve. While providing Japanese support, English reading and writing skills are necessary for collaboration with international teams and development groups.

Working hours are flexible within 7:00-21:00 with 8-hour shifts, including weekend rotations on a monthly fixed schedule. The position is available in either Tokyo or Osaka, with your choice of location.