DevOps Engineer, SCOT DevOps

Amazon.com is seeking a Support Engineer to join a Fulfillment Optimization team that helps to promise, plan and execute the delivery of millions of packages to customers worldwide faster and cheaper each day, while providing extraordinary customer experience from the website to doorstep delivery. Our systems handle millions of requests per second and make business recommendations that impact billions of dollars each year.

As a DevOps Engineer, you will:

• Troubleshoot documented issues and determine root causes
• Manage trouble tickets through to resolution or escalation using existing documentation, procedures, and tools
• Use technology to monitor security vulnerabilities and eliminate risks
• Participate in automating tasks to increase efficiencies
• Dive deeply into technical details, diagnose, and reproduce straightforward issues with Amazon technology products

This role requires 12x7 on-call support on a rotation basis schedule among team members. The ideal candidate must be detail-oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, work independently, and maintain professionalism under pressure.

You will have the opportunity to work within multiple systems, researching and identifying common issues, and driving teams towards resolutions to have a positive impact on customer experience. Your solutions will directly impact our customers, and your ability to accurately prioritize projects, make sound judgments, and improve the customer experience will have a direct impact on Amazon's Transportation network efficiency.