Incident Management Engineer (E2M), E2M

AWS Support is seeking a talented Incident Management Engineer to join their Escalation and Event Management (E2M) team. This role is crucial in managing critical escalations, customer-facing communications, and handling large-scale customer impacting events. The position requires a strong background in Incident Management and customer ownership, focusing on providing world-class support to AWS's most critical customers.

The ideal candidate will possess strong analytical skills, solid technology experience, and excellent business judgment. You'll be responsible for driving the resolution of large-scale customer impacting incidents, managing critical escalations, and leading incident response calls with both internal and external participants. The role demands excellent written and verbal communication skills, as your decisions will be fundamental in protecting critical customers and maintaining AWS's global customer base.

Working within AWS's Sales, Marketing, and Global Services (SMGS) organization, you'll collaborate with leading companies building mission-critical applications on AWS services. The position offers significant growth opportunities through continuous learning, mentorship, and exposure to cutting-edge cloud technologies. AWS values diverse experiences and fosters an inclusive culture through employee-led affinity groups and ongoing learning experiences.

The role operates during core business hours from 8am-4pm PDT, requiring availability during these times regardless of your location within the US. You'll be part of a team that pioneers cloud computing and never stops innovating, serving customers from successful startups to Global 500 companies. The compensation package includes a competitive base salary range of $86,000 to $185,000 annually, varying by geographic location, plus additional benefits including equity opportunities and comprehensive medical coverage.