IT Support Engineer, Ops Tech Solutions (OTS)

Operations is at the heart of Amazon's business, delivering exceptional service through speed and accuracy. The Ops Tech Solutions (OTS) team provides crucial 24/7 global IT support to Amazon Operations, directly impacting the technology infrastructure that enables millions of daily customer deliveries. Based in Dandenong, this Senior IT Support Engineer role combines technical challenges with growth opportunities, perfect for problem-solvers who can inspire technical excellence. The position involves diverse responsibilities from troubleshooting IT incidents to implementing new processes for system improvement. The role requires expertise in network infrastructure, system administration, and security solutions, while offering opportunities for mentoring and career advancement. Working at Amazon means engaging with cutting-edge technology, collaborating on global initiatives, and contributing to critical infrastructure that powers one of the world's largest e-commerce operations. The position offers competitive benefits, including health insurance and investment in professional development through technical certifications. This role is ideal for experienced IT professionals looking to make a significant impact while growing their careers in a dynamic, fast-paced environment.