Senior Support Engineer, Audible

At Audible, a leading producer and provider of audio storytelling, we're seeking a Senior Support Engineer to join our growing team. This role combines technical leadership with hands-on engineering work, making it perfect for experienced engineers who want to make an impact at scale.

The position requires a strong technical foundation with at least 3 years of experience in programming or technical support. You'll need proficiency in Python, SQL, and Linux/Unix environments, along with solid experience in data systems and database concepts. This technical expertise will be essential as you lead complex support initiatives and drive operational improvements.

As a Senior Support Engineer, you'll wear multiple hats - technical lead, mentor, problem solver, and strategic thinker. You'll be responsible for leading cross-functional projects, resolving complex technical issues, and driving operational efficiency improvements across services. The role involves close collaboration with development and QA teams, participating in design reviews, and developing high-performing scripts and applications.

What makes this opportunity unique is its blend of technical depth and leadership responsibilities. You'll not only be handling complex technical challenges but also mentoring team members and contributing to the team's strategic direction. The role offers exposure to Audible's large-scale systems that serve millions of customers globally.

Working at Audible means joining a company that believes in the power of storytelling and innovation. We offer a culture of creativity and inclusion, built on our People Principles. Our mission extends beyond our products - we're committed to building more equitable communities in the cities we call home.

This role is based in Mexico City and offers the opportunity to work with cutting-edge technologies while making a meaningful impact on how millions of customers experience audio storytelling. If you're passionate about technology, leadership, and solving complex problems at scale, this role could be your next career milestone.