Software Development Engineer, Amazon Connect

Join AWS AI Applied Solutions team at Amazon Connect, a revolutionary cloud-based contact center service transforming customer service experiences. As a Software Development Engineer, you'll be part of building next-generation contact center technology that leverages AI and AWS services like Amazon Lex, Polly, Lambda, S3, and Kinesis. This role offers a unique opportunity to shape the future of customer service technology while working with cutting-edge AI/ML solutions.

The position combines innovative engineering challenges with direct customer impact, as you'll help develop solutions used by millions of customers worldwide. You'll be working in a collaborative environment with a focus on scalable, resilient system design and end-to-end ownership of code. The team values work-life harmony and fosters an inclusive culture where diverse experiences are celebrated.

Amazon Connect is a rapidly growing service that resulted from ten years of internal development at Amazon. You'll be joining at an exciting time, with the opportunity to influence both the technology and product direction. The role requires strong technical skills, customer focus, and passion for AI/ML technologies.

The team offers competitive compensation, comprehensive benefits, and significant career growth opportunities. You'll work alongside talented engineers who are passionate about solving complex problems while maintaining a healthy work-life balance. If you're excited about building AI-powered solutions that transform how businesses interact with customers, this role offers the perfect blend of innovation, impact, and growth potential.