Software Development Engineer, Amazon Connect

Amazon Connect is a revolutionary cloud-based contact center service within AWS Applied AI Solutions organization. As a Software Development Engineer on the Amazon Connect team, you'll be part of transforming the customer service industry through cloud technology. The role involves building scalable, AI-powered contact center solutions that leverage AWS services like Amazon Lex, Polly, Lambda, S3, and Kinesis.

You'll join a fast-growing business unit that's revolutionizing how businesses interact with their customers. The position offers the opportunity to work on complex engineering challenges while developing next-generation contact center technology. You'll be responsible for end-to-end development, from design to implementation, working with cutting-edge technologies including AI/ML, big data, and modern web services.

The team culture emphasizes work-life harmony, continuous learning, and inclusive collaboration. You'll work alongside talented engineers who are passionate about solving complex problems while maintaining a healthy work-life balance. The role offers competitive compensation ($129,300-$223,600 base salary) plus equity and comprehensive benefits.

This is an ideal opportunity for engineers who want to make a meaningful impact on customer service technology while working with AWS's extensive suite of services. You'll be part of a team that values innovation, customer obsession, and technical excellence, while contributing to a service used by millions of customers worldwide.