Software Development Engineer, Amazon Connect

Join AWS AI Applied Solutions organization in transforming the contact center industry through Amazon Connect, a revolutionary cloud-based contact center solution. This role offers a unique opportunity to work on a rapidly growing service that leverages AI, ML, and AWS services to deliver exceptional customer experiences. As a Software Development Engineer, you'll be part of a team that's revolutionizing how businesses interact with their customers, working with technologies like Amazon Lex, Polly, Lambda, S3, and Kinesis.

The position combines innovative engineering with real-world impact, allowing you to shape the future of customer service technology. You'll be working in an environment that values work-life harmony, inclusive culture, and continuous learning. The team is passionate about solving complex problems while maintaining a strong customer focus and embracing AI-first principles in both daily work and product development.

Amazon Connect is a testament to Amazon's decade-long expertise in customer service, now available as a public AWS service. You'll be working on systems that need to operate at massive scale, requiring strong technical skills and innovative thinking. The role offers exposure to full-stack development, from frontend interfaces to backend services, all while working with cutting-edge AI and ML technologies.

The team culture emphasizes collaboration, learning, and personal growth. You'll have opportunities to mentor others, be mentored, and participate in technical leadership activities. The position offers competitive compensation, comprehensive benefits, and the chance to work on technology that impacts millions of customer interactions daily.

This role is ideal for engineers who are passionate about AI/ML, cloud computing, and building scalable solutions. You'll be part of a diverse team that values different perspectives and approaches to problem-solving, while maintaining Amazon's high bar for technical excellence and customer obsession.