Software Development Engineer, Amazon Connect

As part of the AWS AI Applied Solutions organization, Amazon Connect is a highly disruptive cloud-based contact center enabling businesses to deliver engaging customer service experiences. The role involves:

• Working on Amazon Connect, a cloud-based contact center service built from Amazon's decade of customer service experience
• Developing scalable, resilient systems while maintaining customer focus
• Owning code end-to-end from design to development
• Working with AI/ML technologies, modern web, SOA, NoSQL databases, and Big Data
• Collaborating with senior technical leaders within the team and across AWS
• Contributing to a service that impacts millions of customers
• Being part of a fast-growing business that's transforming the contact center industry

The team offers:

• Inclusive work environment with a focus on work-life harmony
• Opportunity to shape next-generation contact center technology
• Direct impact on solving real customer problems
• Continuous learning and development opportunities
• Comprehensive benefits including medical, financial, and other benefits
• Flexible work arrangements and support for work-life balance

The position requires strong computer science fundamentals and practical industry experience, with a focus on AI-first initiatives and building scalable cloud solutions.