Software Development Engineer, Amazon Connect

Amazon Connect is a revolutionary cloud-based contact center service within AWS Applied AI Solutions organization. This role offers an opportunity to join a fast-growing business that's transforming how businesses deliver customer service experiences. As a Software Development Engineer on the Amazon Connect team, you'll be working on innovative solutions that leverage AI, ML, and various AWS services to create intuitive and powerful contact center capabilities.

The position involves developing scalable, resilient systems while maintaining a strong customer focus. You'll be responsible for end-to-end code ownership, from design to development, and collaborate with senior technical leaders across AWS. The role requires expertise in modern web technologies, service-oriented architecture, NoSQL databases, AI/ML, and big data solutions.

The team culture emphasizes work-life harmony, continuous learning, and inclusive collaboration. You'll be part of a dynamic environment that values customer obsession, innovation, and technical excellence. This is an ideal opportunity for engineers who want to make a significant impact on a service used by millions of customers worldwide.

The position offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus equity and comprehensive benefits. You'll work with cutting-edge technologies while helping shape the future of customer service technology at one of the world's leading cloud providers.

Key aspects of the role include working with AWS services like Amazon Lex, Polly, Lambda, S3, and Kinesis, solving complex engineering challenges, and contributing to a service that's revolutionizing the contact center industry. The team emphasizes both technical excellence and maintaining a healthy work-life balance, making it an attractive opportunity for talented engineers looking to make a meaningful impact.