Software Development Engineer, Amazon Connect (AWS)

Amazon Connect is a revolutionary cloud-based contact center service within AWS Applied AI Solutions organization. The team aims to provide business applications leveraging Amazon's expertise to serve millions of companies worldwide. This role involves developing highly scalable and resilient systems for Amazon Connect, which transforms how customers interact with businesses through AI-powered contact center solutions.

As a Software Development Engineer, you'll be part of a fast-growing business that launched Amazon Connect, a service that enables businesses to deliver engaging, dynamic, and personal customer service experiences. The role offers the opportunity to work with cutting-edge technologies including AI, AWS services like Amazon Lex, Polly, Lambda, S3, and Kinesis.

The position requires strong computer science fundamentals and practical industry experience. You'll work across the technology stack with modern web technologies, SOA, NoSQL databases, and microservices. The team values work-life harmony, inclusive culture, and continuous learning.

This is an excellent opportunity for engineers who enjoy solving complex problems while maintaining customer focus. You'll be working with a talented team that takes pride in their work environment and collaborative approach. The role offers significant impact potential, as Amazon Connect serves millions of customers and is transforming the contact center industry.

The team culture emphasizes diversity, inclusion, and professional growth through various learning experiences and affinity groups. AWS embraces differences and provides comprehensive benefits, flexible work arrangements, and career advancement opportunities. If you're passionate about building scalable solutions, enjoy working in a collaborative environment, and want to make a meaningful impact on customer service technology, this role at Amazon Connect would be an excellent fit.