Software Development Engineer, Amazon Connect

Amazon Connect is a revolutionary cloud-based contact center service within AWS Applied AI Solutions organization. As a Software Development Engineer on the Amazon Connect team, you'll be part of transforming the customer service industry through innovative cloud solutions. The role involves working with cutting-edge technologies including AI, ML, and various AWS services to build scalable, resilient systems that power modern contact centers.

The position offers a unique opportunity to join a fast-growing business and shape its technology and product development. You'll be responsible for end-to-end code ownership, from design to development, working alongside senior technical leaders across AWS. The ideal candidate should have strong computer science fundamentals and practical industry experience with modern web technologies, SOA, NoSQL databases, AI, ML, and Big Data.

The team culture emphasizes work-life harmony, continuous learning, and inclusive collaboration. You'll be working with a talented group of engineers who are passionate about solving complex problems while maintaining a healthy work-life balance. The role impacts millions of customers worldwide, offering meaningful contributions to how businesses interact with their customers.

Amazon Connect leverages various AWS services including Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis to deliver a seamless, natural customer experience. The service has seen rapid customer adoption and continues to innovate in the contact center space. This role offers excellent growth opportunities and the chance to work on challenging technical problems while directly impacting customer experiences.

The position includes competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in a dynamic, fast-paced environment. Join us in revolutionizing the contact center industry and building the future of customer service technology.