Software Development Engineer, Amazon Connect Contact Lens

Amazon Connect is revolutionizing the contact center industry with its cloud-based solution that leverages artificial intelligence and AWS services. As a Software Development Engineer on the Amazon Connect Contact Lens team, you'll be part of building a transformative product that impacts millions of customer interactions daily. This role offers a unique opportunity to join a fast-growing business and shape the future of customer service technology.

You'll work with cutting-edge technologies including AI, ML, modern web frameworks, SOA, and NoSQL databases. The team is focused on developing scalable, resilient systems that enable businesses to deliver engaging and personalized customer service experiences. Amazon Connect integrates powerful AWS services like Amazon Lex, Polly, Lambda, S3, and Kinesis to create a comprehensive contact center solution.

The position requires strong computer science fundamentals and practical industry experience. You'll have the opportunity to work across the full technology stack and own code end-to-end. The team values innovation, customer focus, and technical excellence. Industry analysts have recognized Amazon Connect's potential to disrupt the traditional contact center space through its customer-centric approach and open platform integration.

AWS offers a collaborative environment where diversity is valued, mentorship is readily available, and career growth is actively supported. The company provides flexible work arrangements to support work-life harmony and numerous resources for professional development. You'll be part of a team that's transforming how businesses interact with their customers while having the backing of AWS's industry-leading cloud platform.