Software Development Engineer, Amazon Q in Connect

Amazon Connect is a revolutionary cloud-based contact center service within AWS that's transforming customer service experiences. As a Software Development Engineer on the Amazon Q in Connect team, you'll be part of AWS Solutions organization, working on innovative solutions that leverage AI and AWS services to provide intuitive business applications used by millions of companies worldwide. You'll be developing next-generation contact center technology, working with cutting-edge tools including Amazon Bedrock, LLMs, and microservices architecture.

The role offers a unique opportunity to join a fast-growing business and shape both technology and product direction. You'll be responsible for end-to-end code ownership, from design to development, working alongside senior technical leaders. The team values work-life harmony and fosters an inclusive culture where diverse perspectives are celebrated.

The position involves working with Amazon Connect, which combines AI capabilities with AWS services like Amazon Lex, Polly, Lambda, S3, and Kinesis to deliver seamless customer experiences. You'll be part of a team that's revolutionizing how businesses interact with their customers, building scalable and resilient systems while maintaining a strong customer focus.

This role is perfect for engineers who are passionate about solving real customer problems, enjoy working in a collaborative environment, and want to make a meaningful impact. You'll be working with a talented team that values work-life balance while tackling complex technical challenges in the cloud contact center space.

The compensation package includes a competitive base salary range of $129,300-$223,600 based on location, plus equity, sign-on payments, and comprehensive benefits. Join us in transforming the future of customer service technology while growing your career in one of AWS's most innovative teams.