Sr. Software Dev Engineer, Amazon Customer Service

Come build the future of one of the world's largest customer service platforms at Amazon! The Amazon Customer Service (CS) organization seeks to delight customers in every interaction, from self-serve technology to direct customer service associate engagement. The Contact Handling Experience team plays a crucial role by ensuring associates are equipped with effective tools, training, and coaching to solve customer issues. The team develops AI-powered coaching and contact analysis systems, setting new standards for customer service excellence.

As a Sr. Software Development Engineer, you'll lead technical strategy and support team growth through mentorship. You'll be at the forefront of Customer Service evolution, leveraging Generative AI to support both customers and associates at scale. The role involves full-stack development using Lambda, Fargate, and React, while working closely with cross-functional teams including Product, UX, Data Science, and Business Intelligence.

The Contact Handling Experience (CHEX) team focuses on developing products that deliver Earth's most customer-centric service. Working backwards from Customer Service Associates as primary users, the team builds effortless solutions for handling and resolving customer contacts while providing insights to enhance every interaction. You'll have opportunities to stay customer-obsessed through activities like Gemba walks and contact listening, ensuring solutions truly meet user needs.

This position offers comprehensive benefits including medical, dental, and vision coverage, parental leave options, paid time off, and RRSP. Join a team that's revolutionizing customer service through innovative technology and AI-driven solutions.