Sr. Software Development Engineer, Amazon Connect - Application Insights

As part of the AWS Solutions organization, we are seeking a senior software development engineer to join our Amazon Connect team. Amazon Connect is a revolutionary cloud-based contact center service that leverages AWS's extensive experience in customer service technology. This role offers a unique opportunity to work on a rapidly growing service that's transforming how businesses interact with their customers.

The position involves working with cutting-edge technologies including AI, AWS services like Amazon Lex, Polly, Lambda, S3, and Kinesis. You'll be developing solutions that enable businesses to deliver dynamic and personal customer service experiences at scale. As a senior engineer, you'll lead technical initiatives, mentor team members, and drive architectural decisions that impact millions of customers.

We're looking for someone who can thrive in a fast-paced environment, has strong technical expertise, and is passionate about creating customer-centric solutions. You'll work with a diverse team that values work-life harmony and fosters an inclusive culture. The role offers exposure to full-stack development, from React-based front-end work to complex backend systems and microservices architecture.

This is an exceptional opportunity to join a growing business unit within AWS, where you'll have significant influence on the product's direction and technology choices. You'll be working in an environment that encourages innovation, provides opportunities for technical growth, and offers the satisfaction of seeing your work directly impact customers worldwide.

The position comes with competitive compensation, comprehensive benefits, and Amazon's unique culture of ownership and customer obsession. You'll be part of a team that's committed to technical excellence while maintaining a healthy work-life balance. If you're excited about building large-scale distributed systems, passionate about customer experience, and ready to lead technical initiatives, this role offers the perfect blend of challenge and opportunity.