Sr Software Development Engineer, Amazon Connect, Global Resiliency

Amazon Connect is a revolutionary cloud-based contact center service within AWS Solutions that leverages Amazon's decade-long experience in customer service excellence. This role offers a unique opportunity to join a rapidly growing business unit that's transforming the contact center industry. As a Senior Software Development Engineer, you'll be instrumental in developing scalable, resilient systems for Amazon Connect's global infrastructure.

The position involves working with cutting-edge technologies including AI, ML, and big data solutions to create innovative customer service experiences. You'll be responsible for end-to-end ownership of code, from design to development, while collaborating with senior technical leaders across AWS. The role requires strong computer science fundamentals and practical industry experience working with modern web technologies, SOA, NoSQL databases, and cloud infrastructure.

Amazon Connect is revolutionizing how businesses deliver customer service, leveraging AWS services like Amazon Lex, Polly, Lambda, S3, and Kinesis. The team operates in a fast-paced environment where innovation and customer focus are paramount. You'll be joining a fun, inclusive team that values work-life harmony and focuses on delivering meaningful impact to millions of customers worldwide.

The position offers competitive compensation ranging from $151,300 to $261,500 based on location, plus equity and comprehensive benefits. You'll be part of AWS, the world's leading cloud platform, working on solutions that directly impact how businesses interact with their customers. The role provides extensive opportunities for learning, mentorship, and career growth within Amazon's innovative culture.

This is an ideal opportunity for experienced engineers who are passionate about building scalable solutions, enjoy solving complex problems, and want to make a significant impact on a rapidly growing service that's transforming customer service technology.