Sr Support Engineer

As a Senior Support Engineer in Amazon's International Seller Growth (ISG) Tech team, you will play a vital role in providing technical support for Amazon's global marketplace sellers. The position combines technical troubleshooting, system optimization, and customer service excellence. You'll be working with the ISG Team, whose mission is to enable worldwide sellers to succeed across Amazon's global marketplaces.

The role involves supporting key services for seller growth, participating in marketplace/region expansions, and managing infrastructure operations. You'll be responsible for identifying and addressing technical risks, maintaining application health, and working closely with development teams to improve product quality. The position requires strong technical skills in Unix, scripting, and distributed systems, combined with excellent communication abilities for interacting with both customers and senior management.

This is an excellent opportunity for experienced technical professionals who want to impact global e-commerce at scale. You'll be part of a team that enables sellers to list millions of products across multiple categories and languages, driving billions in revenue. The role offers the chance to work with cutting-edge technologies and solve complex technical challenges while directly supporting Amazon's merchant community.

The position requires participation in on-call rotations and involves both proactive system improvements and reactive problem-solving. You'll have the opportunity to propose and implement new tools and processes to improve operational excellence and business velocity. This role is ideal for someone who combines strong technical capabilities with excellent customer service skills and enjoys working in a fast-paced, dynamic environment.