Support Engineer, CMT Promotions Excellence

Join Amazon's CMT team as a Support Engineer where you'll have the opportunity to impact millions of consumers worldwide. This role combines DevOps, Systems, Data Engineering, and Software Engineering skills to drive automation and operational excellence. You'll be responsible for troubleshooting complex systems, developing monitoring solutions, and improving processes within the promotions systems team.

As a Support Engineer II, you'll lead support activities and establish best practices, working closely with development teams to enhance service support. The role requires deep technical expertise in Unix/Linux environments and modern programming languages, allowing you to diagnose and resolve undocumented issues independently.

You'll be instrumental in creating and improving support documentation, developing operational policies, and leading support projects. The position offers the opportunity to mentor other Support Engineers while contributing to the design and development of support tools using software engineering best practices.

This is an excellent opportunity for someone who enjoys both technical problem-solving and system improvement, working in a fast-paced environment where your solutions directly impact Amazon's promotional systems and customer experience. The role combines hands-on technical work with leadership responsibilities, making it ideal for engineers who want to grow their technical and mentorship skills.