Support Engineer, CoSS

The Compliance Shared Services (CoSS) organization at Amazon is seeking a Support Engineer to join their SPIDER (Streamlining Planning, Deployment and Post-Release) team. This role focuses on providing technical support infrastructure and tools to identify and resolve issues affecting Selling Partners.

The position involves working with a world-class support engineering team that handles multiple products and platforms. Key responsibilities include engineering development support (root cause analysis, code fixes), customer support self-service (tools development), and business decision-making support (data mining, report generation, scripting).

As a Support Engineer, you will:

• Diagnose and resolve production software issues across multiple products
• Perform comprehensive troubleshooting and root cause analysis
• Manage ticket systems and customer communications
• Develop and maintain knowledge bases
• Ensure adherence to service level agreements
• Coordinate with cross-functional teams
• Build custom tools and drive smaller development projects

The ideal candidate should be passionate about operational excellence, metrics-focused, and able to thrive in fast-paced environments. This role offers an opportunity to work with cutting-edge technology while ensuring smooth operations of critical compliance systems.

Amazon offers a collaborative work environment, opportunities for professional growth, and the chance to work with some of the best minds in technology. The position provides exposure to various aspects of software engineering, from hands-on technical work to process improvement and customer service excellence.