Support Engineer, DCOSE

AWS Infrastructure Services is seeking a Support Engineer to join their team responsible for the design, planning, delivery, and operation of AWS global infrastructure. This role combines operational support and systems engineering to build and run large-scale, massively distributed, fault-tolerant services for Government customers.

The ideal candidate will work with partner teams to drive strategic improvements, manage feature testing, and ensure high documentation standards. You'll be responsible for maintaining expert knowledge of data center operation tooling, providing feedback on defects, and collaborating with hardware design teams on repair workflows.

Key responsibilities include conducting thorough testing of new features, documenting changes, maintaining operational repair tooling expertise, and driving efficiency improvements. You'll work in a fast-paced environment where you'll tackle complex operational challenges unique to AWS's scale.

The role offers significant growth opportunities through knowledge-sharing, mentorship, and career development resources. AWS values diverse experiences and maintains an inclusive culture through employee-led affinity groups and ongoing learning experiences.

Working at AWS means joining a team that embraces innovation, values work-life harmony, and is committed to delivering the highest standards of safety and security. You'll collaborate with diverse teams across AWS, contributing to solutions that help keep the cloud running for customers worldwide.

The position requires strong troubleshooting skills, experience with hardware and software systems, and the ability to communicate effectively with stakeholders. Knowledge of scripting languages and networking protocols is preferred but not required.

Join AWS and be part of a team that's making history in cloud computing while enjoying comprehensive benefits, career growth opportunities, and a culture that celebrates diversity and inclusion.