Support Engineer, Global Solutions & Risk Compliance (GSRC)

Amazon, a global leader in E-commerce and Cloud Computing, is seeking a Support Engineer for their Global Solutions & Risk Compliance (GSRC) team. This role combines traditional technical support with cutting-edge AI and ML technologies, making it an exciting opportunity for engineers interested in the intersection of support operations and artificial intelligence.

The position focuses on providing advanced technical support for data analytics platforms, reporting systems, and BI tools, while leveraging AI-powered solutions to optimize support processes. As a Support Engineer, you'll be responsible for maintaining and improving AI-enabled support systems, monitoring ML-enabled BI platforms, and resolving complex technical issues using intelligent troubleshooting tools.

The ideal candidate should have a bachelor's degree in a relevant field and at least one year of BI support experience. Strong understanding of AI/ML fundamentals, database management, and data visualization tools is essential. The role requires excellent problem-solving abilities and strong communication skills, as you'll be collaborating with various teams including AI/ML, data engineering, and analytics.

Key responsibilities include supporting AI-powered systems, monitoring platform performance, investigating data pipeline issues, and maintaining technical documentation. You'll also participate in on-call rotations and conduct root cause analysis for significant incidents. The role offers opportunities to work with cutting-edge technologies and contribute to the improvement of automated support processes.

Amazon offers a dynamic work environment where innovation is encouraged, and customer obsession is paramount. Working in Bengaluru, you'll be part of a diverse team that's constantly pushing the boundaries of what's possible in technical support and AI integration. This role provides an excellent opportunity to grow your career at one of the world's most customer-centric companies while working with advanced technologies and intelligent support systems.