Support Engineer, GMT GOES L2 SUPPORT

Amazon Worldwide Grocery Store Technology is seeking a dynamic Support Engineer to join their team. This role is crucial in maintaining and optimizing the complex integrated systems that power Amazon's grocery stores and distribution centers. The position combines technical expertise with operational excellence, requiring strong problem-solving abilities in a 24/7 environment.

The Support Engineer will be responsible for the analysis, installation, customization, and troubleshooting of critical business systems. This includes working with various platforms including Windows, Unix, and AWS environments. The role involves ensuring high system availability, implementing security measures, and managing disaster recovery procedures.

Key aspects of the position include:

• Technical system maintenance and optimization
• Incident management and resolution
• Security implementation and monitoring
• Performance tuning and system enhancement
• Cross-functional collaboration
• Vendor management
• Documentation and process improvement

The ideal candidate will bring strong technical capabilities combined with excellent communication skills. This role offers the opportunity to work with cutting-edge technology while directly impacting Amazon's grocery operations. The position provides competitive compensation ranging from $67,200 to $150,300 based on location and experience, plus comprehensive benefits.

This role is perfect for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and wants to be part of Amazon's innovative grocery technology team. The position offers significant growth potential and the chance to work with some of the most advanced retail technology systems in the industry.