Support Engineer, GMT GOES L2 SUPPORT

Amazon Worldwide Grocery Store Technology is seeking a talented Support Engineer to join their team. This role is crucial in maintaining and optimizing the complex integrated systems that power Amazon's grocery stores and distribution centers. The position combines technical expertise with operational excellence in a 24/7 environment.

The Support Engineer will be responsible for the analysis, installation, customization, maintenance, and troubleshooting of critical business systems. This includes working with various platforms including Windows, Unix, and AWS environments. The role requires strong technical abilities in programming tools, database systems, and networks, with a focus on ensuring high availability and reliability across multiple locations.

Key responsibilities include system optimization, security implementation, and disaster recovery planning. The engineer will work on daily incident resolution, system compliance, and testing. They will also contribute to enhancing operational procedures and making strategic recommendations for system improvements.

The ideal candidate should possess exceptional problem-solving abilities and strong communication skills, as they will be interfacing with both technical and non-technical stakeholders. They will lead major incident communications, manage vendor relationships, and drive root cause analysis for complex technical issues.

This position offers competitive compensation ranging from $67,200 to $150,300 based on location and experience, plus additional benefits including equity and sign-on payments. It's an excellent opportunity for a technical professional looking to make an impact in Amazon's innovative grocery technology space while working with cutting-edge systems and technologies.

The role is based in Austin, TX, and offers the chance to work with a global team in a fast-paced, dynamic environment. Success in this position requires a combination of technical expertise, leadership skills, and a passion for solving complex problems while maintaining critical business systems.