Support Engineer III, Ordering

Amazon's Ordering Service Group is seeking a Support Engineer III to join their Component Reversal Workflow (CROW) team, focusing on the refund platform that enables Amazon Shoppers & Sellers in managing returns and refunds worldwide. This role combines technical expertise with operational excellence in a large-scale distributed systems environment.

The position involves working with the refund platform that seamlessly processes returns and refunds for Amazon's global customer base. You'll be part of a team that manages critical commerce operations, handling everything from cart additions to shipping notifications and refund processing. The role requires both technical depth in software development and strong operational focus.

As a Support Engineer III, you'll collaborate with Software Development Managers, Technical Program Managers, and Software Development Engineers to build tools and automate processes that enhance operational excellence in the refunds space. You'll be responsible for troubleshooting complex issues, implementing automated solutions, and continuously improving system reliability.

This is an excellent opportunity for someone who enjoys working with distributed systems at scale and wants to make a direct impact on Amazon's global commerce operations. The role offers exposure to various aspects of Amazon's business while working on critical customer-facing systems. You'll be part of a team that values operational excellence, automation, and continuous improvement.

The position requires strong technical skills, including programming experience in modern languages and familiarity with distributed systems. You'll need to demonstrate both technical problem-solving abilities and operational mindset to succeed in this role. The ideal candidate will have experience with system architecture, distributed systems, and a track record of improving operational efficiency through automation and process improvement.