Support Engineer III, Ordering

Amazon's Ordering Service Group is seeking a Support Engineer III to join their Component Reversal Workflow (CROW) team, focusing on the refund platform that enables Amazon Shoppers & Sellers in managing returns and refunds worldwide. This role combines technical expertise with operational excellence, working on large-scale distributed systems that orchestrate the entire retail ordering workflow.

The position offers an opportunity to work with cutting-edge technology while supporting millions of customers globally. You'll be part of a team that handles critical commerce operations, from the moment a customer clicks "Add to Cart" through to order completion and potential refunds. The role involves building tools and scripts for operational excellence, working closely with SDMs, TPMs, and SDEs to improve system reliability and efficiency.

As a Support Engineer III, you'll be responsible for maintaining and enhancing the refund platform, ensuring accurate refund processing, and implementing solutions for complex technical challenges. The role requires strong problem-solving abilities, expertise in distributed systems, and the capability to work with various stakeholders across Amazon's business units.

This position offers the opportunity to work with Amazon's world-class technology stack, including Java, C++, and various distributed system technologies. You'll be part of a team that values innovation, operational excellence, and customer obsession, working on systems that directly impact Amazon's global customer experience.

The ideal candidate will combine technical expertise with a passion for operational excellence, bringing experience in software development, system architecture, and problem-solving to help scale and improve Amazon's refund processing systems.