Support Engineer - Incident Management, AWS Incident Response (AIR)

AWS Infrastructure Services is at the core of Amazon Web Services' global infrastructure, responsible for the design, planning, delivery, and operation of all AWS data centers worldwide. The AWS Incident Response (AIR) team plays a crucial role in maintaining AWS's high availability by managing large-scale events and incidents. As a Support Engineer on the AIR team, you'll be working to reduce the duration, frequency, and impact of issues within AWS and Amazon infrastructure.

The role combines technical troubleshooting with leadership in incident management, requiring you to direct resolution of high-visibility incidents by leading conference calls and coordinating teams globally. You'll have the opportunity to mentor others and help them develop their incident management skills. The position involves analyzing data to identify trends and driving projects to prevent or minimize future incidents.

You'll be joining a team that's essential to AWS's operational excellence, with your work having direct impact across the entire AWS platform and executive-level visibility. The role offers growth potential in both technical and leadership aspects, with opportunities to develop coding skills through projects matched to your ability level.

Key aspects of the role include participating in rotation schedules (including some weekends and holidays), troubleshooting platform issues, participating in Agile development processes, and creating/reviewing technical documentation. You'll be working with cutting-edge cloud technology while ensuring the reliability of one of the world's largest cloud platforms.

The position offers competitive compensation ranging from $81,400 to $182,000 per year depending on location, plus additional benefits including medical coverage and work-life balance support. This is an excellent opportunity for someone who wants to make a significant impact on cloud infrastructure while working with a diverse team of talented professionals.