Support Engineer - Incident Management, AWS Incident Response (AIR)

AWS Incident Response (AIR) is seeking a Support Engineer to join their critical team responsible for maintaining the high availability of Amazon Web Services. This role sits at the intersection of incident management, automation, and operational excellence, making it an exciting opportunity for someone passionate about large-scale systems reliability.

As a Support Engineer, you'll be part of a team that directly impacts AWS's global infrastructure reliability. Your primary responsibilities will include managing high-visibility incidents, leading resolution calls with teams worldwide, and driving improvements in our automation and tooling. The role offers unique visibility across all AWS services and products, providing unlimited learning opportunities.

The ideal candidate brings 3+ years of technical support or incident response experience, strong troubleshooting skills, and proficiency in scripting languages like Python. You'll work in a supportive environment that values work-life harmony and provides extensive career development resources. The team is rapidly growing and expanding its offerings, making it an excellent time to join.

Key aspects of the role include:

• Leading incident management and resolution for customer-impacting events
• Developing automation and processes to reduce incident frequency and duration
• Conducting root cause analysis and implementing preventative measures
• Creating and maintaining technical documentation
• Mentoring peers and leading global project teams

AWS values diverse experiences and maintains an inclusive culture through employee-led affinity groups and ongoing learning experiences. The company offers comprehensive benefits and emphasizes work-life balance, ensuring success at work doesn't come at the expense of personal life.

This position is based in Dublin, Ireland, and may include some weekend and holiday coverage as part of the team's rotation. If you're passionate about solving complex technical challenges, driving operational excellence, and working with cutting-edge cloud technology, this role offers an exceptional opportunity to make a significant impact at AWS.