Support Engineer IV, ADSP Support Engineering

Advertising is one of the hottest growing areas at Amazon. Our Demand Side Platform (DSP) is becoming increasingly popular with major advertisers worldwide and is competing head-to-head with the big players in the space. Our goal is to make Amazon's DSP the number one destination for e-commerce advertising anywhere in the world.

The DSP Support Engineering team supports DSP customers across a wide variety of technologies and platforms. As a Support Engineer IV in the DSPSE team, you will play an instrumental role in solving customer-impacting issues and enhancing the quality of our platform. This role requires a combination of strong troubleshooting, technical, communication, and leadership skills.

Key responsibilities include:

• Evaluating, diagnosing, and troubleshooting systemic customer-impacting advertising DSP issues in production
• Providing visibility into problem themes and driving accountability for constant improvement
• Interfacing with operations and business partners to determine root causes
• Developing SOPs and automated tools to eliminate regressions and improve quality and efficiency
• Collaborating cross-functionally to resolve issues and implement best practices
• Mentoring peer support engineers

A typical day involves reviewing your support queue, analyzing 3-5 technical issues, working with engineering teams to diagnose and resolve tickets, and spending 1-2 hours on project work such as developing automation tools or refining SOPs.

The ideal candidate will have 3+ years of software development or technical support experience, proficiency in modern programming languages, experience with SQL and complex data analysis, and knowledge of distributed applications and UNIX/Linux operating systems.

Join our team and help make Amazon's DSP the leading platform for e-commerce advertising worldwide!