Support Engineer (Level 4), Amazon Payment Services

Amazon Payment Services is seeking a dynamic and customer-obsessed Integration Support Engineer to join their team. As a regional expert in payment processing technology across major GCC markets, we're looking for someone passionate about providing technical solutions to merchants. The role involves being part of the Integration team, which is responsible for merchant onboarding and technical support.

The position focuses on improving merchant experience and driving operational excellence following Amazon's Customer obsession philosophy. You'll be responsible for integrating merchants with our payment gateway efficiently while maintaining high satisfaction and quality standards. The role requires technical expertise in payment services, incident management, and system integration.

Key aspects of the role include managing high-severity incidents, understanding platform architecture, working with API documentation, and implementing troubleshooting techniques. You'll collaborate closely with Infosec and Tech teams to ensure payment security standards are met. The position involves deep technical analysis, merchant issue resolution, and participation in on-call duties.

This is an excellent opportunity for someone with technical support experience who wants to work with a leading payment services provider. You'll be part of a team that values customer obsession, technical excellence, and operational efficiency. The role offers exposure to various payment technologies and the chance to work with diverse merchants across multiple markets.