Support Engineer, Mid Level, CoSS

The Compliance Shared Services (CoSS) organization at Amazon is seeking a Mid-Level Support Engineer to join their SPIDER team. This role is crucial in building and maintaining shared services for managing regulations and technical infrastructure. The position combines software engineering support with customer service excellence, requiring strong troubleshooting abilities and technical expertise.

The ideal candidate will work within a world-class engineering team, providing support across multiple products and platforms. Key responsibilities include performing root cause analysis, developing code fixes, creating customer support self-service tools, and supporting business decision-making through data mining and report generation.

This role offers an opportunity to work with cutting-edge technology while solving complex technical challenges in the Seller Compliance space. The position requires a metrics-focused approach and the ability to thrive in a fast-paced environment. You'll be responsible for enhancing process improvements, monitoring operational efficiency, and driving smaller-scope development projects.

Working at Amazon means being part of a global technology leader with a strong focus on operational excellence. The company offers a collaborative environment where you'll work alongside talented engineers while contributing to systems that impact millions of sellers worldwide. This role provides excellent opportunities for professional growth and the chance to work on challenging technical problems at scale.

The position is based in either Bucharest or Iasi, Romania, offering the opportunity to work in one of Amazon's dynamic European tech hubs. If you're passionate about technical problem-solving, have strong communication skills, and want to make a significant impact in the e-commerce compliance space, this role provides an excellent opportunity to advance your career at one of the world's leading technology companies.