Systems Engineer, Managed Operations
Job Description
AWS is launching its first European Sovereign Cloud (ESC), a groundbreaking development in Utility Computing. This role is part of the AWS Managed Operations team, focusing on building and leading operations for high-availability AWS services specifically for EU customers. The position involves working with core AWS services including EC2, S3, Dynamo, Lambda, and Bedrock.
As a Systems Engineer in the Managed Operations team, you'll be at the forefront of launching the ESC in 2025. Your role combines technical expertise with operational excellence, requiring collaboration with global AWS teams and direct influence on AWS service evolution. Daily responsibilities include working with technology leaders, improving operations, and optimizing service metrics across availability, reliability, latency, performance, and efficiency.
The role is part of AWS Utility Computing (UC), which drives product innovations from foundational services like S3 and EC2 to cutting-edge features. You'll be supporting various AWS services including Compute, Database, Storage, IoT, Platform, and Productivity Apps. The position requires EU residency and participation in on-call rotations.
AWS values diverse experiences and work-life harmony. The company offers extensive career development opportunities through knowledge-sharing, mentorship, and various career-advancing resources. The team culture promotes inclusion through employee-led affinity groups and inclusion events that foster collaboration.
Key aspects of the role include:
- Operating and improving large-scale software systems
- Reviewing operational health of services
- Executing planned changes following change management processes
- Resolving operational issues and developing automation tools
- Contributing to high-availability service delivery
- Participating in on-call rotations for incident resolution
The position offers opportunities for professional growth in a dynamic cloud computing environment, working with cutting-edge technologies and contributing to significant innovations in European cloud infrastructure.
Responsibilities For Systems Engineer, Managed Operations
- Oversee the launch of the European Sovereign Cloud (ESC) in 2025
- Work closely with global AWS teams
- Influence the evolution of AWS services and technology
- Collaborate with technology leaders
- Contribute to day-to-day operations improvement
- Ensure improvements in availability, reliability, latency, performance, and efficiency
- Participate in on-call rotations
- Deliver scalable services and ensure high-availability experience for EU customers
Requirements For Systems Engineer, Managed Operations
- Must be a national of an EU member state
- Bachelor's degree in computer science or related IT discipline or equivalent industry experience
- Knowledge or experience in scripting (Bash, Python, or Ruby) or software development (Java, TypeScript)
- Linux and networking fundamentals knowledge
- Fluency in written and spoken English
- Must be resident in the EU
Benefits For Systems Engineer, Managed Operations
- Relocation support within EU
- Work-life harmony
- Mentorship opportunities
- Career growth resources
- Knowledge-sharing opportunities
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