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Technical Support Engineer, Amazon Robotics

Global leader in e-commerce and technology, pioneering innovations in robotics, cloud computing, and artificial intelligence.
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Robotics

Job Description

Amazon Robotics is seeking a talented Technical Support Engineer to join their Advanced Robotics team. This role combines technical expertise with customer-facing skills to support Amazon's Robotic Fulfillment Systems. The position offers an exciting opportunity to work with cutting-edge robotics technology while collaborating with international teams across Amazon.

The ideal candidate will play a crucial role in improving system efficiencies through advanced technologies, troubleshooting complex technical issues, and implementing sustainable solutions. This position requires strong technical abilities in operating systems, networking, and software support, combined with excellent project management and communication skills.

Working at Amazon Robotics means being at the forefront of robotics innovation, where advances are being made in robotic movement, artificial intelligence, machine learning, and robotic management software. The team environment is dynamic and collaborative, focusing on solving real-world problems that enhance customer experiences through robotics technology.

Key aspects of the role include managing technical projects, maintaining critical systems, developing documentation, and participating in on-call rotations. The position offers growth opportunities through involvement in hiring and training team members, while working with state-of-the-art robotics systems.

This role is perfect for someone who combines technical expertise with strong problem-solving abilities and enjoys working in a fast-paced, innovative environment. Join Amazon Robotics to be part of a team that's shaping the future of automated fulfillment systems and robotic technology.

Last updated 4 months ago

Responsibilities For Technical Support Engineer, Amazon Robotics

  • Manage large scale technical projects with high attention to detail
  • Maintain and create policies, procedures and processes
  • Proactively identify opportunities for long term solutions
  • Participate in hiring, training, and development of others
  • Managing network systems (DNS, DHCP, SSL, OSI Model, TCP/IP)
  • Windows, Mac or Linux Operating systems support and maintenance
  • On-call duties rotation
  • Document solutions in knowledge base articles

Requirements For Technical Support Engineer, Amazon Robotics

Linux
Python
  • Bachelors degree or equivalent work experience
  • Experience in software development or technical support
  • Experience in managing technically complex projects
  • Experience in managing Windows, Linux and macOS environments
  • Root Cause Analysis (RCA) experience on complex system issues
  • Proven experience as lead technician supporting critical applications

Benefits For Technical Support Engineer, Amazon Robotics

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
  • Comprehensive health insurance
  • Dental coverage
  • Vision care
  • Parental leave benefits

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