Apple Pay & Wallet New Product Support Engineering Project Manager

Apple is seeking an experienced Project Manager to join their Apple Pay & Wallet team, focusing on new product support engineering. This role combines technical expertise with customer advocacy, requiring the ability to lead cross-functional teams in developing support strategies for Apple Pay products and services.

The position demands a unique blend of technical understanding and customer-centric thinking, as you'll be responsible for representing the voice of the customer throughout the product development lifecycle. You'll work closely with product, engineering, and operations teams to create world-class customer support experiences and resources.

Key aspects of the role include developing deep product expertise in Apple Pay features, leading support strategy development, and acting as a technical liaison between support organizations and engineering teams. You'll be instrumental in identifying and mitigating potential customer pain points while ensuring compliance with regulatory requirements.

The ideal candidate brings 5+ years of project management experience, preferably in financial services or technology, along with a bachelor's degree in Engineering, Business, or Finance. You should excel at diplomatic leadership, possess strong analytical skills, and be able to handle multiple high-priority projects in a fast-paced environment.

Working at Apple offers exceptional opportunities for growth and impact. The compensation package includes a competitive base salary range of $165,500 to $248,700, plus additional benefits such as stock programs, comprehensive healthcare, and educational support. You'll be part of a team that shapes the future of digital payments and financial technology while maintaining Apple's high standards for customer experience.