Service Manufacturing Engineering TPM
Description For Service Manufacturing Engineering TPM
Apple is seeking an experienced Technical Program Manager (TPM) to support AppleCare's repair processes in high-volume repair sites. This role is crucial in driving both strategic and tactical initiatives for service processes, working closely with AppleCare and Operations engineering teams. The position focuses on setting up and maintaining repair site performance while ensuring extraordinary customer experience.
The ideal candidate will be responsible for monitoring, maintaining, and improving high-volume screening and repair solutions at contract manufacturer sites in the Americas. You'll be part of a team developing innovative service processes that set industry standards for quality while reducing environmental impact and improving cost efficiency.
Key aspects of the role include managing technical process performance and KPIs, leading development builds, implementing process changes, and supporting escalation resolution. The position requires strong technical expertise, leadership skills, and the ability to work both independently and as part of cross-functional teams.
This role offers an opportunity to make a significant impact on Apple's service operations, working with cutting-edge technology and processes. The position includes travel opportunities to various international locations, including Canada, Colombia, Brazil, Mexico, and China, allowing for broad exposure to global operations.
The ideal candidate should have a strong engineering background, experience in manufacturing or service operations, and excellent communication skills. This role is perfect for someone who is passionate about manufacturing excellence, customer service, and driving continuous improvement in a fast-paced environment.
Responsibilities For Service Manufacturing Engineering TPM
- Monitor, maintain and drive improvements in high volume screening and repair solutions
- Be an advocate for the customer
- Manage all site technical process performance and KPIs
- Investigate site technical issues
- Lead DOE cycles and development builds
- Maintain and document globally consistent processes
- Find opportunities for process and quality improvement
- Support investigation and resolution of escalations
Requirements For Service Manufacturing Engineering TPM
- BS/MS in engineering field (manufacturing, industrial, or mechanical preferred)
- 5+ years experience of industrial, manufacturing, process, or quality engineering in a manufacturing environment
- Working knowledge of data analytics and statistical process control
- Experience defining IQC, OQC and field quality performance data
- Ability to work independently
- Solid understanding of failure analysis processes
- Experience in root cause analysis
- Excellent verbal and written communication skills
- Up to 20% travel between sites required
