Software Engineer (Solutions Architect), Enterprise Systems

Apple's Digital team is seeking a Solutions Architect to join their Enterprise Systems group, focusing on cloud-based support apps and tools used by millions of customers worldwide. This role combines technical leadership with strategic planning, requiring expertise in distributed systems and solution architecture.

The position involves designing and implementing secure, private, and seamless experiences for Apple's customer support infrastructure. You'll be responsible for understanding complex ecosystem needs, building strategic roadmaps, and ensuring alignment across multiple engineering teams. The role requires both technical depth and excellent communication skills, as you'll be interfacing with engineers and business stakeholders alike.

As a Solutions Architect, you'll be instrumental in shaping the technical direction of Apple's support systems, working with cutting-edge technologies and contributing to systems that impact millions of users. The role offers the opportunity to work in a fast-growing business environment where innovation is encouraged and your contributions directly influence Apple's success.

Key aspects of the role include designing system interfaces, documenting technical specifications, and facilitating effective communication between technical and non-technical teams. You'll be expected to champion ideas, drive technical solutions, and present to senior leadership. The position combines hands-on technical work with strategic planning and cross-functional collaboration.

The ideal candidate will bring extensive experience in distributed systems, technical architecture, and solution design, along with strong communication skills and the ability to work effectively with global teams. This role offers the opportunity to make a significant impact on Apple's customer support infrastructure while working with some of the industry's most innovative technologies and talented professionals.