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Technical Adoption Manager

A global technology leader that designs, develops and supplies semiconductor and infrastructure software solutions.
$103,000 - $182,000
Cloud
Staff Software Engineer
Remote
5,000+ Employees
12+ years of experience
Enterprise SaaS
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Description For Technical Adoption Manager

Join Broadcom as a Technical Adoption Manager (TAM) and become a crucial part of our customer success team. In this role, you'll serve as a trusted advisor for enterprise customers, helping them maximize their investment in VMware Cloud Foundation solutions. You'll leverage your technical expertise and business acumen to drive adoption, consumption, and value realization across the entire customer journey.

The position offers a dynamic work environment where no two days are alike. You'll work closely with assigned customers, managing your own schedule while maintaining an excellent work-life balance. As a TAM, you'll be responsible for creating and executing success plans, conducting technical assessments, providing best practices guidance, and ensuring customers achieve their business objectives through effective technology implementation.

This role requires a blend of technical knowledge, particularly in VMware Cloud Foundation components (Infrastructure SDDC, NSX Networking, Aria Operations), and strong interpersonal skills. You'll collaborate with cross-functional teams, including consultants, engineers, product management, and support staff. The position offers comprehensive benefits, including medical coverage, 401(k) matching, and equity opportunities.

Working at Broadcom means joining a supportive team culture focused on driving strategic customer outcomes. The TAM organization values diversity, knowledge sharing, and professional development. Leaders are committed to enabling team members' success both in their current role and future career path. If you're passionate about technology and customer success, this role offers an excellent opportunity to make a significant impact while growing your career.

Last updated 6 months ago

Responsibilities For Technical Adoption Manager

  • Serve as a trusted advisor to enterprise customers
  • Drive cross-functional, unified customer experience
  • Guide customers in onboarding, consuming, and adopting VMware Cloud Foundation
  • Conduct technology assessments and roadmap reviews
  • Provide deployment guidance and best practices reviews
  • Develop and execute structured engagement plans
  • Present achievements in quarterly Business Reviews
  • Collaborate with multi-functional Broadcom project teams
  • Create Success Plans aligned with customer objectives
  • Provide industry insights and benchmarking

Requirements For Technical Adoption Manager

Kubernetes
  • Bachelor's degree preferred (or equivalent experience)
  • 12+ years related experience required
  • Strong business acumen and technical skills
  • Experience with VMware Cloud Foundation
  • Enterprise-level virtualization expertise
  • Experience in customer-facing positions
  • Ability to communicate effectively with CxO level personnel
  • Legal authorization to work in the U.S.
  • Ability to travel up to 30% regionally

Benefits For Technical Adoption Manager

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, dental and vision plans
  • 401(K) participation including company matching
  • Employee Stock Purchase Program (ESPP)
  • Employee Assistance Program (EAP)
  • Company paid holidays
  • Paid sick leave and vacation time
  • Paid Family Leave

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