Developer Support Specialist III
Description For Developer Support Specialist III
Calendly is seeking a Developer Support Specialist III to join their Customer Experience team. This role involves providing high-touch support for customers, particularly focusing on API, SAML/SCIM, technical integrations, and broader development challenges. The ideal candidate will have a robust background in development & integration, leadership qualities, technical expertise, and a self-driven curiosity for resolving technical issues.
Key responsibilities include:
- Resolving complex issues and aiding with sophisticated integrations
- Offering detailed support for enterprise customers
- Conducting in-depth analysis of development practices
- Acting as a consultant and advocate for enterprise customers
- Developing and maintaining resources for the developer community
- Addressing inquiries related to APIs, webhooks, and advanced integrations
- Collaborating with Product teams to relay customer feedback
- Providing technical mentorship to customer experience teammates
The role offers opportunities for professional growth, impact on millions of users, and the chance to work with an exceptional team. Calendly provides a competitive salary based on location tiers, along with benefits including a Quarterly Corporate Bonus program, equity awards, and other perks.
If you're passionate about customer support, have strong technical skills, and want to make a significant impact in a growing company, this could be an excellent opportunity for you at Calendly.
Responsibilities For Developer Support Specialist III
- Deliver outstanding customer experiences by resolving complex issues and aiding with sophisticated integrations
- Offer detailed support and tailored solutions for enterprise customers
- Conduct in-depth analysis of development practices and standardize processes
- Act as a consultant and advocate for enterprise customers
- Develop, update, and maintain resources and documentation for the developer community
- Address customer inquiries related to APIs, webhooks, advanced integrations, and authentication mechanisms
- Uphold exemplary service metrics in terms of response time, quality of support, and customer satisfaction
- Collaborate with Product teams to relay customer feedback and insights
- Resolve intricate technical issues involving code
- Provide technical mentorship to customer experience teammates
- Contribute to knowledge enhancement and process optimization within the department
Requirements For Developer Support Specialist III
- 5+ years of work experience in Customer Support, Engineering, or similar technology fields
- 2+ years experience with integration support or internal agent support
- 1+ year of coding and development experience or equivalent development education
- Experience supporting customers through various channels including live chat, tickets and phone
- Experience with SAML/SSO/SCIM integration setup and troubleshooting
- Ability to read and write web development languages such as HTML, CSS, Javascript
- Superb communication skills both internal and customer facing
- Impeccable time management skills and an ability to self-direct
- Authorized to work lawfully in the United States of America
Benefits For Developer Support Specialist III
- Quarterly Corporate Bonus program
- Equity awards
- Competitive benefits package
