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DocuSign Insight Developer

Global leader in high-speed connectivity focused on technology and people-first approach.
Backend
Mid-Level Software Engineer
Remote
1,000 - 5,000 Employees
3+ years of experience
Enterprise SaaS

Job Description

Ciena, a global leader in high-speed connectivity, is seeking a DocuSign Insight Developer to join their team. This role combines technical expertise with business-critical system management, focusing on DocuSign Insight platform support and development. The position offers a unique opportunity to work with a company that prioritizes both technological innovation and employee well-being.

The role involves managing and supporting the DocuSign Insight system, ensuring its availability and optimal functionality. Key responsibilities include handling system access management, security profile configuration, and problem resolution. You'll work closely with both internal teams and external vendors, providing level 2 support and managing service tickets through ServiceNow.

Ciena offers an exceptional work environment with a strong focus on life-work integration. The company provides comprehensive benefits including flexible remote work options, competitive compensation with equity components, and extensive professional development opportunities. Their commitment to employee well-being is demonstrated through various health benefits, paid family leave, and flexible time off policies.

The ideal candidate will possess strong technical skills in Java or C# programming, combined with excellent analytical and problem-solving abilities. You'll need to be self-motivated, customer-focused, and able to work effectively both independently and as part of a team. This role offers an excellent opportunity for growth within a company that values innovation, diversity, and employee development.

Working at Ciena means joining a culture that prioritizes personal growth, well-being, and meaningful impact. The company's commitment to sustainability and social responsibility, combined with its position as a technology leader, makes this an exciting opportunity for professionals looking to advance their careers in a supportive and dynamic environment.

Last updated 3 days ago

Responsibilities For DocuSign Insight Developer

  • Provide DocuSign Insight Support for day-to-day issues in Service Now ticketing tool
  • Manage system security and user role assignments
  • Monitor and manage tickets in ServiceNow as level 2 support
  • Work with vendor support team to resolve system performance issues and product bugs
  • Test software upgrade releases from DocuSign
  • Stay up-to-date with latest industry trends and tools
  • Identify areas for process improvement

Requirements For DocuSign Insight Developer

Java
  • Bachelor's degree in Computer Science, Engineering
  • Programming Language Experience in JAVA or C-SHARP
  • Strong knowledge on Microsoft Office (MS Excel)
  • Strong knowledge of software development and UI/UX
  • Excellent analytical and Logical thinking and problem-solving skills
  • Strong attention to detail and accuracy
  • Effective communication and collaboration skills
  • Ability to work independently and within a team in a fast-paced environment

Benefits For DocuSign Insight Developer

Medical Insurance
Mental Health Assistance
Parental Leave
Education Budget
Equity
  • Flexible work environment with remote work options
  • Competitive salaries and incentive programs
  • RSUs (job level specific)
  • Employee share option purchase program
  • Flexible paid time off
  • Tuition reimbursement
  • Mental and physical health benefits
  • Paid family leave programs
  • Recognition program with awards

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