Senior Analyst - IT Software Engineer

Ciena, a global leader in high-speed connectivity, is seeking a Senior IT Software Engineer to join their team. This role focuses on Salesforce development and implementation, working across multiple Salesforce clouds including Sales Cloud, Service Cloud, Experience Cloud, CPQ, Mavenlink, and Mulesoft. The position combines technical leadership with hands-on development, requiring expertise in Salesforce technologies and modern development practices.

The ideal candidate will lead Salesforce projects, design scalable solutions, and work within an Agile framework. They will be responsible for developing advanced Lightning Web Components, troubleshooting complex integrations, and maintaining high code quality standards. The role requires strong technical skills in Apex, JavaScript, and Salesforce platforms, combined with excellent communication and problem-solving abilities.

Working in a flexible, remote environment, the engineer will collaborate with cross-functional teams across multiple time zones, particularly with US-based colleagues. They will serve as a technical partner to business teams, leading initiatives independently while maintaining a customer-centric mindset. The position offers opportunities for growth in a fast-paced enterprise environment, working with cutting-edge technologies including AI features like Agentforce and Einstein GPT.

Ciena offers a people-first culture that prioritizes individual growth, well-being, and belonging. The company is committed to building an inclusive environment where employees feel respected and valued, making it an ideal workplace for talented engineers looking to make an impact in network technology while maintaining work-life balance.