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Implementation Engineer

Cloudflare runs one of the world's largest networks powering millions of websites, providing protection and acceleration for Internet applications without hardware or software installation.
Security
Senior Software Engineer
Hybrid
5,000+ Employees
5+ years of experience
Cybersecurity · Enterprise SaaS

Job Description

Cloudflare is seeking an Implementation Engineer to join their Professional Services team, working in a post-sales landscape to provide technical execution and guidance for enterprise customers. This role focuses on implementing and optimizing Cloudflare's Layer 7 products including DDoS Protection, WAF, API Gateway, and Bot Management.

The position requires a blend of technical expertise and customer-facing skills, with responsibilities spanning from solution design to hands-on implementation. Working hours are Monday to Friday, 9 AM to 6 PM, with occasional weekend support for specific changes. The role involves about 30% travel.

As an Implementation Engineer, you'll be responsible for ensuring customers maximize their Cloudflare investment through proper implementation and migration services. You'll work with cutting-edge security and performance technologies, creating detailed solution designs, and managing technical implementations while following customer change management processes.

The ideal candidate brings 5+ years of relevant experience, strong knowledge of internet protocols and security technologies, and scripting abilities. You'll be joining a company that's not just technically innovative but also socially conscious, with initiatives like Project Galileo and the Athenian Project demonstrating their commitment to protecting free expression online and supporting democratic institutions.

This role offers the opportunity to work with enterprise-level clients, contribute to best practices, and be part of a company that's fundamentally improving how the Internet works. Cloudflare offers a collaborative environment where curiosity and continuous learning are encouraged, making it an ideal place for technical professionals who want to make a meaningful impact.

Last updated a month ago

Responsibilities For Implementation Engineer

  • Plan and deliver timely and organized services for customers
  • Gather business and technical requirements and produce solution designs
  • Implement changes in the Cloudflare environment following customer's change management process
  • Troubleshoot implementation issues and collaborate with Customer Support
  • Contribute to internal and external documentation and best practices

Requirements For Implementation Engineer

Python
JavaScript
  • 5+ years of experience in a customer facing technical position
  • Knowledge of OSI model, TCP/IP, TLS, DNS, HTTP
  • Understanding of Internet and Security technologies
  • Experience with scripting languages (Python, JavaScript, Bash)
  • Experience with security aspects like DNS, WAFs, Bot Management, Rate Limiting
  • Working experience with infrastructure as code tools like Terraform
  • Strong experience with APIs
  • Fluency in English, second European language advantageous

Benefits For Implementation Engineer

Medical Insurance
Dental Insurance
Vision Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance

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