Technical Support Shift Engineer

Cloudflare is seeking a Technical Support Shift Engineer to join their Customer Support Team in either Singapore or Sydney. This role combines technical expertise with operational leadership, focusing on maintaining service excellence across global support channels. The position requires managing daily operations, leading incident response, and ensuring smooth coordination between teams.

The ideal candidate will bring 3+ years of technical support experience, strong problem-solving abilities, and expertise in networking fundamentals. You'll work with a variety of technologies including cloud platforms, databases, and scripting languages, while managing real-time escalations and maintaining service level targets.

Cloudflare runs one of the world's largest networks, protecting and accelerating millions of websites. The company is committed to building a better Internet through innovative solutions and maintains a strong focus on privacy and security. They offer unique initiatives like Project Galileo, protecting journalism and civil society organizations, and the Athenian Project, supporting election security.

The role offers an opportunity to work with cutting-edge technology while making a meaningful impact on Internet infrastructure. Cloudflare values diversity and inclusiveness, providing equal opportunities and reasonable accommodations. The position requires technical depth, leadership skills, and the ability to thrive in a fast-paced, global environment.

This is an excellent opportunity for someone passionate about technical support, incident management, and customer success, who wants to contribute to a mission-driven organization that's shaping the future of the Internet.