Dedicated Support Engineer
Job Description
Comcast Technology Solutions, a Fortune 50 leader, is seeking a Dedicated Support Engineer to join their Global Operations team in London. This role combines technical expertise with customer service, focusing on troubleshooting, development, and system maintenance. The position involves working with cutting-edge video and media management technology, supporting major clients like British Telecom, Viaplay, Fox, and NBC.
The ideal candidate will develop monitoring scripts, handle critical customer issues, and contribute to product improvements. They'll work with modern technologies including JavaScript, Python, and AWS services. The role offers significant growth opportunities within a dynamic, technology-oriented environment.
As part of Comcast's broader mission to revolutionize media and technology, this position provides exposure to innovative projects and the chance to work with a global team across London, Chennai, Denver, and Philadelphia. The company culture emphasizes customer-first thinking, continuous learning, and inclusive teamwork.
The compensation package includes comprehensive benefits covering physical, financial, and emotional wellbeing. This role is perfect for a mid-level engineer who enjoys problem-solving, has strong communication skills, and wants to work at the intersection of media and technology. The position requires participation in 24/7 on-call rotation, reflecting the critical nature of the services provided.
Responsibilities For Dedicated Support Engineer
- Use product knowledge to address individual tickets through troubleshooting, escalation, and customer service
- Develop utility and monitoring scripts using JavaScript, Python and AWS services
- Respond quickly to critical customer issues
- Lead technical outage bridges and engage appropriate resources
- Track and report operational workflows
- Contribute to design considerations for new products
- Provide training and guidance to less experienced team members
- Perform routine maintenance tests
Requirements For Dedicated Support Engineer
- Understanding of web services (HTTP, Web API, Web protocols)
- Experience in Python and Java or JavaScript
- Understanding of Git and Gitflow
- Strong troubleshooting and problem-solving skills
- Strong communication skills
- Bachelor's Degree (preferred)
- 2-5 years relevant work experience
- Must be willing to be part of 24x7 on-call rotation
Benefits For Dedicated Support Engineer
- Comprehensive benefits package
- Physical, financial and emotional support
- Career development opportunities
Related Jobs
