Development Engineer 4 (RDKV- Triage Engineer)

Comcast, a Fortune 50 leader in media and technology, is seeking a Development Engineer 4 (RDKV- Triage Engineer) to join their Technology, Product & Experience organization in Chennai, India. This role is part of the RDK Triage team, focusing on analyzing and resolving customer-impacting issues across their vast network of over 15 million devices.

The position requires an experienced professional with 9-14 years of industry experience who can effectively analyze field issues, perform root cause analysis, and work with development teams to implement solutions. The role involves working with cutting-edge technologies like Datadog and Elastic to analyze machine metrics from nearly 100M devices, providing a unique perspective on the entire solution architecture.

As a Development Engineer 4, you'll be responsible for rapid identification and resolution of field issues, leveraging your expertise in Linux, C++, networking, and video technologies. The role requires strong analytical skills, as you'll be working with various data analysis tools to monitor and improve customer experience. You'll also lead a team, providing technical guidance and architectural direction.

The position offers comprehensive benefits including medical, dental, and vision insurance, along with opportunities for professional growth within a Fortune 50 company. Comcast provides an advanced development environment using industry-standard tools and cloud infrastructure, supporting a fast-moving, agile development cycle.

This is not a traditional software development role but rather a more challenging, analytics-oriented position that comes with greater responsibility for ensuring optimal customer experience. The successful candidate will need to demonstrate excellent problem-solving abilities, strong communication skills, and the capability to work effectively in a fast-paced, collaborative environment.